Project-Stellen für Desk Agent

24 Jobangebote für Desk Agent

Customer service agent Beringe, Limburg, Niederlande

In de dynamische omgeving van DHL moet je stevig in je schoenen staan, omdat je te maken hebt met diverse belangen, werkdruk en wisselende verantwoordelijkheden, (grote) projecten en spoedklussen. Je kunt snel schakelen tussen activiteiten en behoudt hierbij het overzicht. Ook analytisch vermogen om ingewikkelde logistieke uitdagingen in te schatten en op te lossen is een belangrijke vaardigheid in deze functie.

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Backend Python Developer (m/f/d) Basel Stadt

Deliver backend development for a multi-agent evaluation platform within an agile setupProvide technical consulting to the project team and contribute to solution designBuild and maintain backend services aligned with defined functional requirementsDesign and implement APIs for seamless integration across internal applicationsCollaborate with cross-functional teams to clarify and solve technical integration needsApply modern data processing and analysis techniques to support platform evolutionImprove system performance through testing strategies, code reviews, and tooling enhancementsSupport UI implementation and ensure smooth deployment in cloud and HPC environments Academic background or equivalent experience in a computing, engineering, or data-related fieldStrong expertise in Python programmingSolid understanding of REST API design and implementation Hands-on experience with machine-learning engineering, ideally in scientific or technical domainsProficiency with CI/CD pipelines using GitLabExperience with GitOps workflows and Kubernetes-based service hostingAbility to implement or contribute to user interface componentsKnowledge of LLMs, multi-agent frameworks, and working in high-performance computing environments Opportunity to work on an award-winning, innovative scientific-technology projectHighly collaborative, cross-functional environment with modern engineering practicesExposure to advanced ML, multi-agent systems, and cutting-edge data technologiesFlexible hybrid working model with a dynamic team culture Ihr Kontakt Referenznummer 863129/1 Kontakt aufnehmen Telefon:+41 44 225 50 00 E-Mail: positionen@hays.ch Anstellungsart Freiberuflich für ein Projekt

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Speditionskaufmann Import Projects (w/m/d) Bremen

Speditionskaufmann Import Projects (w/m/d) Vollzeit, Bremen, (Ref. Nr. 13877) Andere speditionieren Gut - Du speditionierst Güter! ...und das mit vollem Einsatz!

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Senior AI Efficiency Manager (m/f/d) Mettlach

R, Python), and cloud environments.Key Competencies: Fluency in English, strong problem-solving skills, proactivity, assertiveness, and experience with project and change management methodologies. Fluency in German is a Plus. Think outside the box with us! #shapeandcreate

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Speditionskaufmann Projekte (w/m/d) Bremen

Speditionskaufmann Projekte (w/m/d) Vollzeit, Bremen, (Ref. Nr. 13827) HOME IS WHERE THE PROJECT CARGO IS! Ihr Speditions-Herz schlägt schneller, bei allem was "groß, breit, schwer" ist und speziell verladen werden muss? Dann kommt hier Ihre Chance: Bewerben Sie sich jetzt als Speditionskaufmann Projekte (w/m/d) und werden Sie Teil des Projekt-Teams unseres Kunden. 

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Regional Customer Service Project Manager (m/f/x) Brüssel, Region Brüssel-Hauptstadt, Belgien

In keeping with this strategy we are offering an exciting opportunity for the position of a Regional Customer Service Project Manager (m/f/x). The Regional Customer Service Project Manager's mission is to complete aforementioned professionalization and standardization of existing Customer Service agents.

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Project Lead IT Infrastructure (m/w/d) Karlsruhe

JACOB Elektronik GmbH sucht in eine/n Project Lead IT Infrastructure (m/w/d) (ID-Nummer: 13539876)

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IT Business Process Partner (M/F) Bolzano, IT

Tasks & Responsibilities Analyze and continuously improve processes in Finance, Controlling, Accounting, or HR Administration Functional and procedural end-to-end responsibility of the solutions implemented in collaboration with its Business Process Owners Carry out analysis, assessment of gaps and propose possible solutions Carry out scoping, analyzing and mapping the current and future state of the architecture of the organization by acting as a change agent to foster a process-oriented organization Identifying and agreeing on improvement opportunities in collaboration with the Business Process Owners Identify inefficiencies, bottlenecks, and automation potentials in existing administrative processes Management of business changes and software developments required in ERP implementation projects Support testing of changes ensuring validity, accuracy, reliability of solutions and adoption Providing user support for initiated projects, conducting training activities to Business Key User (together with the support of SDD) and distributing accountabilities accordingly Providing second level support to end users when needed Participate in cross-functional digitalization and transformation projects Profile Bachelor's or Master's degree in Business Administration, Finance, Industrial Engineering, or a related field Knowledge and professional experience about the following company processes: administration, finance, controlling, credit management and treasury Ability to understand business needs and problems by collecting all relevant information needed, translating them into clear requirements and manageable components and identifying and proposing options and solutions satisfying the business stakeholders (with the support of SDD) Cross functional thinking approach Results oriented and proactive approach Good organizational and interpersonal skills Excellent communication and facilitation skills Confident appearance when engaging with stakeholders at all levels of the organization Problem solving skills, strong analytical skills, a structured way of working and solution oriented Experience with ERP process and technologies, like Business Central or Navision and with process modeling tools (e.g.

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IT Business Process Partner (M/F) Bolzano, IT

Tasks & Responsibilities   Analyze and continuously improve processes in Finance, Controlling, Accounting, or HR Administration Functional and procedural end-to-end responsibility of the solutions implemented in collaboration with its Business Process Owners Carry out analysis, assessment of gaps and propose possible solutions Carry out scoping, analyzing and mapping the current and future state of the architecture of the organization by acting as a change agent to foster a process-oriented organization Identifying and agreeing on improvement opportunities in collaboration with the Business Process Owners Identify inefficiencies, bottlenecks, and automation potentials in existing administrative processes   Management of business changes and software developments required in ERP implementation projects Support testing of changes ensuring validity, accuracy, reliability of solutions and adoption Providing user support for initiated projects, conducting training activities to Business Key User (together with the support of SDD) and distributing accountabilities accordingly Providing second level support to end users when needed Participate in cross-functional digitalization and transformation projects    Profile   Bachelor's or Master's degree in Business Administration, Finance, Industrial Engineering, or a related field Knowledge and professional experience about the following company processes: administration, finance, controlling, credit management and treasury Ability to understand business needs and problems by collecting all relevant information needed, translating them into clear requirements and manageable components and identifying and proposing options and solutions satisfying the business stakeholders (with the support of SDD) Cross functional thinking approach Results oriented and proactive approach Good organizational and interpersonal skills Excellent communication and facilitation skills Confident appearance when engaging with stakeholders at all levels of the organization   Problem solving skills, strong analytical skills, a structured way of working and solution oriented Experience with ERP process and technologies, like Business Central or Navision and with process modeling tools (e.g.

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Facility Coordinator (m/f/d) - fixed-term contract Dresden, DEU

Your tasks: Serve as primary on-site facilities contact and manage all IFM subcontractors across service scope Handle work requests via Corrigo CMMS system and coordinate technical support (HVAC, cleaning, maintenance) Staff reception desk, manage visitor processes, and handle incoming calls and mail distribution Manage vendor relationships, process purchase orders in SAP/JDE, and ensure procurement compliance Coordinate consumables ordering, office moves, parking management, and employee onboarding/offboarding Maintain HS&E compliance, complete required training, and ensure contractor safety requirements Support event coordination, meeting room setup, and manage AV equipment Process asset inventory, equipment handovers, and maintain occupancy planning systems Provide security management support and conduct physical security reporting Support capital projects from initiation through completion and handover to FM team Your profile: Proven experience in facilities management or workplace services operations Strong customer service and stakeholder management skills Proficiency with CMMS systems (Corrigo preferred) and ERP systems (SAP/JDE) Excellent communication skills and professional phone/reception etiquette Detail-oriented with ability to manage multiple tasks in fast-paced environment Knowledge of HS&E regulations and safety compliance requirements Experience with vendor management and procurement processes Proactive, collaborative team player with problem-solving mindset Flexibility to adapt to changing priorities and think outside the box What you can expect from us You’ll join an entrepreneurial, inclusive culture.

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Facility Coordinator (m/f/d) part-time / fixed-term Ratingen, DEU

Your tasks: Serve as primary on-site facilities contact and manage all IFM subcontractors across service scope Handle work requests via Corrigo CMMS system and coordinate technical support (HVAC, cleaning, maintenance) Staff reception desk, manage visitor processes, and handle incoming calls and mail distribution Manage vendor relationships, process purchase orders in SAP/JDE, and ensure procurement compliance Coordinate consumables ordering, office moves, parking management, and employee onboarding/offboarding Maintain HS&E compliance, complete required training, and ensure contractor safety requirements Support event coordination, meeting room setup, and manage AV equipment Process asset inventory, equipment handovers, and maintain occupancy planning systems Provide security management support and conduct physical security reporting Support capital projects from initiation through completion and handover to FM team Your profile: Proven experience in facilities management or workplace services operations Strong customer service and stakeholder management skills Proficiency with CMMS systems (Corrigo preferred) and ERP systems (SAP/JDE) Excellent communication skills and professional phone/reception etiquette Detail-oriented with ability to manage multiple tasks in fast-paced environment Knowledge of HS&E regulations and safety compliance requirements Experience with vendor management and procurement processes Proactive, collaborative team player with problem-solving mindset Flexibility to adapt to changing priorities and think outside the box What you can expect from us You’ll join an entrepreneurial, inclusive culture.

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Team Leader Customer Service with German (gn) - Location Bucharest Bucureşti

You will: Lead, coach, and inspire your team to achieve and exceed KPIs.Spend about 50% of your time hands-on in daily operations, leading by example.Conduct regular 1:1s, coaching sessions, and performance reviews, helping your team unlock their potential.Act as a role model for customer-centricity, ensuring we consistently deliver excellent experiences.Monitor performance in real time, adjusting staffing and resources to meet demand.Use data insights (Excel, Power BI, reports) to spot trends and drive improvements.Partner with Quality, Training, and Process teams to streamline workflows and remove bottlenecks.Collaborate with stakeholders to resolve customer pain points.Drive continuous improvement projects to make our services smarter, faster, and more efficient.Foster a culture of engagement, accountability, and curiosity in your team.

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IT Configuration Manager (m/f/d) Vienna

Establish, maintain, and continuously enhance the Configuration Management Database (CMDB) Collaborate with Business Application Owners to define service trees and map infrastructure using ServiceNow Service Mapping Ensure integrity, accuracy, and currency of all Configuration Items (CIs) Define, implement, and enforce ITIL-aligned configuration policies, standards, and procedures Align asset and configuration data in close cooperation with the Group Competence Center for IT Configuration Management Support the integration of IT Asset Management and Configuration Management processes and tools Work closely with Change Management, Incident Management, and the Service Desk Conduct audits and process reviews, identify discrepancies, and drive corrective actions Train, advise, and support IT teams on configuration management best practices Contribute to ITSM improvement initiatives, especially in the areas of automation and tool integration Degree in Computer Science, Information Systems, or a comparable qualification is an advantage Strong understanding of the ITIL framework; certification (ITIL 4 Foundation or higher) is highly desirable Proven professional experience in Configuration Management within medium to large IT environments Solid knowledge of IT Asset Management and its interaction with configuration data Hands-on experience with CMDB tools such as ServiceNow, i-doit, BMC Remedy, Matrix42, or comparable platforms Structured, detail-oriented, and process-driven working style Confident communicator, able to collaborate effectively across departments and stakeholder groups Very good command of English, written and spoken Experience supporting ITSM-related projects, particularly automation and tool integration initiatives Confidence in conducting audits and ensuring compliance across IT processes Fexible working hours and home-office option Extensive Learning & Development opportunitie Life balance & family-friendly benefits Modern office environment with canteen Health & sports programs Gehaltsinformationen The minimum annual gross salary for this position is €70,000.

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INTERN (M/F/X) OPERATIONS STRATEGY ANALYST Bonn, Nordrhein-Westfalen, Deutschland

Your task Be part of a global team acting as a think tank for the organization to develop and incubate    innovation and improvement projects. Your main role is to support work-streams for a global strategic project enhancing data visualization for top management as well as supporting workstreams of other mid to complex projects that contribute to Operations performance.

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IT Infrastructure Senior Engineer (M/F) Bolzano, IT

Tasks & Responsibilities IT Infrastructure Management: Maintain IT infrastructure, including operating systems in a Microsoft & Linux environment, with excellent knowledge and demonstrable experience (Windows), knowledge for Linux Virtualization: Configuration and management of ESX virtualization systems Server Administration: Perform server administration tasks and research event-log warnings and errors Technical Support: Assist the Service Desk with troubleshooting to identify root cause, and provide technical support when needed Audits & Backups: Perform routine and scheduled audits of all systems, including backup Security Management: Implement and monitor security policies, assist in vulnerability assessments, and respond to security incidents following established procedures Automation & Scripting: Develop and maintain automation scripts to streamline routine administrative tasks and improve operational efficiency Capacity Planning: Monitor system performance and resource utilization, providing recommendations for infrastructure scaling and optimization Documentation: Draft and update documentation related to procedures and activities performed Professional Development: Stay up-to-date with emerging technologies, industry trends, and best practices in system administration Networking: Configure and manage networks using HPE Aruba Networking technologies Cloud Services and Collaboration: Manage cloud services with Microsoft Azure, administer Teams Phone and SharePoint IT Projects: Participate in IT projects to improve infrastructure efficiency and security, with opportunities to lead smaller technical initiatives under supervision Profile Bachelor or Master Degree in Informatics or equivalent relevant experience 10+ years of proven experience in system administration roles, with demonstrable progression in technical responsibilities Excellent knowledge of Windows Server administration (2016/2019/2022) and Active Directory management Strong experience with VMWare ESXi virtualization and Veeam Good working knowledge of at least three of the following technologies: Citrix, Veeam Backup, HPE Aruba Networking, Microsoft Azure, Teams Phone, SharePoint Online, Ubiquiti Network Experience with Linux server administration (basic to intermediate level) for common distributions (Ubuntu, CentOS, or RHEL) Solid scripting skills in PowerShell (required), with additional experience in Python or .NET considered a strong plus Advanced experience in managing Microsoft 365 and ability to administer it in a hybrid environment At least one professional certification (Microsoft Certified: Azure Administrator Associate, VMware VCP, HPE ASE, or equivalent) is strongly preferred.

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IT Infrastructure Senior Engineer (M/F) Bolzano, IT

Tasks & Responsibilities   IT Infrastructure Management: Maintain IT infrastructure, including operating systems in a Microsoft & Linux environment, with excellent knowledge and demonstrable experience (Windows), knowledge for Linux Virtualization: Configuration and management of ESX virtualization systems Server Administration: Perform server administration tasks and research event-log warnings and errors Technical Support: Assist the Service Desk with troubleshooting to identify root cause, and provide technical support when needed Audits & Backups: Perform routine and scheduled audits of all systems, including backup Security Management: Implement and monitor security policies, assist in vulnerability assessments, and respond to security incidents following established procedures Automation & Scripting: Develop and maintain automation scripts to streamline routine administrative tasks and improve operational efficiency Capacity Planning: Monitor system performance and resource utilization, providing recommendations for infrastructure scaling and optimization Documentation: Draft and update documentation related to procedures and activities performed Professional Development: Stay up-to-date with emerging technologies, industry trends, and best practices in system administration Networking: Configure and manage networks using HPE Aruba Networking technologies Cloud Services and Collaboration: Manage cloud services with Microsoft Azure, administer Teams Phone and SharePoint IT Projects: Participate in IT projects to improve infrastructure efficiency and security, with opportunities to lead smaller technical initiatives under supervision   Profile   Bachelor or Master Degree in Informatics or equivalent relevant experience 10+ years of proven experience in system administration roles, with demonstrable progression in technical responsibilities Excellent knowledge of Windows Server administration (2016/2019/2022) and Active Directory management Strong experience with VMWare ESXi virtualization and Veeam Good working knowledge of at least three of the following technologies: Citrix, Veeam Backup, HPE Aruba Networking, Microsoft Azure, Teams Phone, SharePoint Online, Ubiquiti Network Experience with Linux server administration (basic to intermediate level) for common distributions (Ubuntu, CentOS, or RHEL) Solid scripting skills in PowerShell (required), with additional experience in Python or .NET considered a strong plus Advanced experience in managing Microsoft 365 and ability to administer it in a hybrid environment At least one professional certification (Microsoft Certified: Azure Administrator Associate, VMware VCP, HPE ASE, or equivalent) is strongly preferred.

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Graduate Trainee (Software Tester) Cyberjaya, Selangor, Malaysia

There are no limit to the opportunities we offer–from software programming, software testing, consulting, project management, solution support to service desk. The choice is yours! Create your future by joining our Graduate Trainee Program where you will have the opportunity to work on a full-time contract position for 18-months.

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Graduate Trainee (Project Manager) Cyberjaya, Selangor, Malaysia

TEAM INTRODUCTION We have almost 1,000 employees for Application Build with over 200 Project Managers in DHL IT Services worldwide. We're making great progress towards building a more Agile business. Teams around the Group are switching to Scrum projects and Agile working styles.

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Graduate Trainee - Software Engineer Cyberjaya, Selangor, Malaysia

There are no limit to the opportunities we offer–from software programming, software testing, consulting, project management, solution support to service desk. The choice is yours! Create your future by joining our Graduate Trainee Program where you will have the opportunity to work on a full-time contract position for18-months.

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Graduate Trainee (Software Engineer) Cyberjaya, Selangor, Malaysia

There are no limit to the opportunities we offer–from software programming, software testing, consulting, project management, solution support to service desk. The choice is yours! Create your future by joining our Graduate Trainee Program where you will have the opportunity to work on a full-time contract position for 18-months.

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Graduate Trainee (Software Engineer) Cyberjaya, Selangor, Malaysia

There are no limit to the opportunities we offer–from software programming, software testing, consulting, project management, solution support to service desk. The choice is yours! Create your future by joining our Graduate Trainee Program where you will have the opportunity to work on a full-time contract position for 18-months.

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Graduate Trainee (Software Engineer) Cyberjaya, Selangor, Malaysia

There are no limit to the opportunities we offer–from software programming, software testing, consulting, project management, solution support to service desk. The choice is yours! Create your future by joining our Graduate Trainee Program where you will have the opportunity to work on a full-time contract position for 18-months.

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Receptionist (m/f/d) Munich, DEU

Ability to maintain professionalism at all times and be an ambassador of the team. Our offer: Creative freedom for tasks and projects Active exchange in the global industry network Working together at eye level Space for personal growth, not only for work Acknowledgement of achievements - also monetary benefits The opportunity to enhance your skills and advance your career locally as well as regionally Help shape JLL We look forward to receiving your application, stating your earliest possible starting date and your salary expectations.

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Space Planner (m/w/d) FIXED- TERM Berlin, DEU

At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best.

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